Process automation
Real time decision management workflows for a hyper-personalized user experience and optimized KPIs.
Tailored customer interactions based on their history, what they’re doing in real time and what you want to achieve.
How it works
Look beyond the traditional customer journey to leverage hyper-personalization and add value quickly. What actions should be taken when the customer missed a flight or got to the meeting point but no one is there or an unexpected event occurred?
In these situations, decision workflows can be automated to provide real time value to the customer.
